If you run into any trouble while using Zoner Photo Studio, the first thing you should do is to make sure that you are using the latest build of the program. (One build is one "small version," as opposed to the "large version" changes that require an upgrade purchase to move between. Each new build makes the program more reliable, and sometimes adds enhancements as well.) To check for a new build, use Help | Check for Update… inside the program.
If you are using the latest build, then please study the frequently asked questions list at http://www.zoner.com/support, where you may find a solution based on the experience of the Zoner Software support team.
If you do not, then please contact ZONER, Inc.. Please do your best to provide all information relevant for solving the problem. This includes the program version, edition, and build, your operating system, any special settings you use, etc. Please describe the exact steps that preceded the error or the problems in your work with Zoner Photo Studio. To contact technical support easily, use Help | Contact Technical Support….This automatically opens a technical support form, which can send a message to the Support team automatically. The message can optionally include information on the operating system used, its configuration, and some important files. This information is very valuable to the Zoner Software support team, as it can help uncover the cause of the problem.
Please also feel free to write to support with your suggestions on how we could improve and expand the program. Many of the features that you see today are thanks to suggestions from people like you!
You can also find support contacts and forms on the Zoner website: http://www.zoner.com/support
For telephone support, call 1-770-573-3059 on Monday through Friday from 9:00 am to 16:00 pm, Central European Time.